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Firstsource Walk-in Drive 2026: Customer Service Associate | 13 – 20 February 2026
Firstsource
Description
Respond to customer inquiries via calls in a timely and professional manner. Identify and resolve customer issues, escalating complex cases when necessary. Provide accurate product or service information to help customers make decisions. Maintain customer records by documenting interactions, transactions, and feedback. Process orders, returns, refunds, and exchanges according to company policies. Follow communication procedures and guidelines to ensure consistent customer experience. Meet performance targets, including response time, resolution rate, and customer satisfaction scores.
Eligibility Criteria
Minimum Eligibility: Graduate/HSC Freshers (No Btech/B.E.)/ experienced.
