KATARIA AUTOMOBILE PVT LTD - Vidhyadeep Mega Campus Carnival

1.Customer Interaction: o Greet customers and assess their vehicle issues. o Advise customers on the types of repairs or services their vehicle may need. o Provide customers with accurate estimates of service costs and timeframes. o Handle customer concerns and complaints with professionalism and resolve issues in a timely manner. 2. Vehicle Assessment and Repair Coordination: o Perform a thorough inspection of the vehicle and document customer-reported issues. o Work with the technicians and mechanics to diagnose problems and confirm repair needs. o Create work orders and ensure that repairs and services are completed according to customer specifications. 3. Scheduling and Follow-up: o Schedule service appointments, ensuring optimal workflow and timely vehicle service completion. o Keep customers updated on the progress of their vehicle repairs or services. o Follow up with customers after the service is completed to ensure satisfaction. 4. Sales and Upselling: o Offer additional services or maintenance options based on vehicle condition and manufacturer recommendations. o Meet sales goals for parts, services, and warranties. 5. Documentation and Record-Keeping: o Maintain accurate customer records, service orders, and payment transactions. o Ensure all invoices are processed, payments are collected, and warranty information is recorded. 6. Collaboration with the Service Team: o Liaise with mechanics, parts staff, and management to ensure efficient service operations. o Communicate customer concerns and any required adjustments to service procedures. 7. Administrative Tasks: o Handle telephone inquiries and manage a calendar of appointments. o Keep track of service history for each customer and their vehicle.

MECHANICAL/AUTOMOBILE -DIPLOMA/DEGREE