Firstsource Walk-in Drive 2026: Customer Support Executive | 03 – 09 October 2026

Firstsource Mega Walk‐in Drive 2026 – Details:

Firstsource Mega Walk‐in Drive 2026 for International Chat Process:

Detailed Eligibility:

International Chat Process:

Who We’re Looking For

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
• Excellent verbal communication skills with strong written and reading comprehension abilities.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
• Willingness to work in a 24/7 rotational shift environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You’ll Be Doing

• Handle multiple customer chat conversations simultaneously while delivering a seamless customer experience.
• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism.
• Document customer interactions, concerns, and resolutions in the system as per process guidelines.
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities.
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.

Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.

Interview Process:

• AI Interview
• HR Interview
• Written Assessment
• Managerial Round

Job description: Firstsource Solutions is hiring! We have exciting career opportunities for both freshers and experienced voice/ Non-Voice process with excellent communication skills. If you’re looking to build your career in a dynamic and growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values learning, collaboration, and success.

• Graduation Not Required
• Freshers with BE/B.Tech/B.Sc qualifications are not eligible
• Postgraduates are not eligible
• Freshers with excellent written and verbal English communication skills are preferred
• Candidates should have strong typing skills and the ability to communicate clearly and professionally through chat
• Good written English, grammar, spelling, and sentence formation are required
• Candidates should be flexible to work in UK rotational shifts and offs
• Candidates should be comfortable handling multiple customer chats and responding promptly
• Experienced candidates can also apply
• Candidates should have a customer-focused attitude and the ability to resolve customer queries professionally