Genpact Walk-in Drive 2026 for Customer Service  | 31 July & 01 August 2026

Genpact Walk-in Drive 2026 – Details:

Detailed Eligibility:

Transaction Risk Investigator – Non voice roles (Customer Service):

Minimum Qualifications:

• Any graduate (except law/diploma)
• Freshers are eligible.
• Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers.
• Strong Problem solving skills
• Strong time management and organizational skills
• Aptitude for determining situational needs and providing appropriate solutions.
• Must be able to work on a flexible schedule (including weekends)

Preferred Qualifications:

• Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc.
• Prior experience in Ecommerce Domain
• Good Analytical & Problem-Solving skills

Duration: 6 months contract

Responsibilities

• Conduct investigations to identify and mitigate online ecommerce risk.
• Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication.
• Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties.
• Ensure productivity and maintain highest quality assurance standards.
• Leverages appropriate operational tools and applications to find the data.
• Ability to successfully navigate websites.
• Understands and adheres to workflow directions, SOPs.
• Performs a variety of routine standard tasks in non-voice queues like email, chat etc.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

Job Description: The Transaction Risk Investigator will be responsible for various tasks related to investigating and eliminating online ecommerce risk. The ideal candidate will have experience in the ecommerce payments industry, possess previous trust and safety experience, and have a proven track record of success in a customer-driven work environment. This role requires strong analytical skills and the ability to thrive in a fast-paced team setting. The Transaction Risk Investigator will work under minimal supervision from the Manager and will rely on excellent judgment to plan and achieve goals.

• Any graduate (except law/diploma)
• Freshers are eligible.
• Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers.
• Strong Problem solving skills
• Strong time management and organizational skills
• Aptitude for determining situational needs and providing appropriate solutions.
• Must be able to work on a flexible schedule (including weekends).
• Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc.
• Prior experience in Ecommerce Domain
• Good Analytical & Problem-Solving skills