Cvent Off Campus Drive 2026 – Collections Associate

Cvent Off Campus Drive 2026 – Details:

Detailed Eligibility:

Collections Associate:

• Bachelor’s degree in Commerce, Finance, Accounting, Business Administration, or related field.
• 1–4 years of experience in B2B collections, accounts receivable, order-to-cash, or credit control; internships or strong academic projects in finance will be considered for fresher profiles.
• Experience working with global customers and cross-functional teams is preferred.
• Exposure to ERP/financial systems and CRM tools (e.g., Oracle/EBS, Salesforce, HighRadius or similar collections platforms) is an advantage.

Skills & Competencies ...

Cvent Off Campus Drive 2026 – What You Will Be Doing:

• Collections & Customer Outreach
  • Manage a defined portfolio of customer accounts and drive timely collection of open invoices as per SLA and aging targets.
  • Perform structured follow-ups (emails and calls) based on aging buckets (current, 1–30, 31–60, 61+ days past due) in line with the collection’s playbook.
  • Send dunning/payment reminder emails and make collection calls to obtain payment commitments, expected payment dates, and remittance details.
  • Maintain a professional yet firm approach to secure payments while preserving long-term customer relationships.
• Dispute Management & Issue Resolution
  • Identify and document reasons for non-payment (disputes, billing errors, contract issues, PO requirements, etc.) and drive resolution with internal teams.
  • Coordinate with Finance Customer Support, ARA, Sales/Account Management, Contracts, and Billing to resolve invoice/contract discrepancies, credit memos, and account issues.
  • Track all open disputes, follow through on agreed action items, and close out cases once issues are resolved and payments are applied.
• Portfolio, Risk & Escalation Management
  • Monitor AR aging for assigned accounts, prioritize high-risk and high-value items, and ensure timely action on each bucket.
  • Flag accounts requiring escalation (e.g., persistent non-response, 60+ / 90+ aging, possible write-off or third-party collections) to the Manager/Team Lead with clear case history.
  • Support execution of collection strategies such as demand letters, account suspension recommendations, and settlement proposals in line with policy.
• Systems, Documentation & Reporting
  • Work daily in collections/AR systems (e.g., collections platforms, CRM, ERP, and internal tools) to review account status, log activities, and update notes.
  • Ensure all customer interactions, promises-to-pay, disputes, and escalations are accurately documented in the relevant systems.
  • Provide periodic reporting/updates on portfolio health, collection status, key risks, and expected cash inflows to the Manager/Team Lead.
  • Review and reconcile payments with Cash Application/Accounting to confirm correct application against open invoices and resolve misapplied/unidentified cash.
• Compliance, Controls & Process Improvement
  • Adhere to internal collections SOPs, escalation matrix, credit & suspension policies, and documentation standards at all times.
  • Handle customer data, payment information, and financial records in line with company policies and applicable regulations.
  • Proactively identify recurring issues (e.g., invoicing errors, address/PO problems, common disputes) and recommend process improvements to reduce future delinquencies.
  • Participate in training, knowledge sharing, and continuous improvement initiatives within the Collections / AR team.

• Bachelor’s degree in Commerce, Finance, Accounting, Business Administration, or related field.
• 1–4 years of experience in B2B collections, accounts receivable, order-to-cash, or credit control; internships or strong academic projects in finance will be considered for fresher profiles.
• Experience working with global customers and cross-functional teams is preferred.
• Exposure to ERP/financial systems and CRM tools (e.g., Oracle/EBS, Salesforce, HighRadius or similar collections platforms) is an advantage.