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Mphasis Walk-In Drive 2026: Voice Customer Care Executive | 19 & 20 February 2026
Mphasis
Description
Mphasis is scheduled to hire for the Voice Customer Care Executive roles. Candidates will respond to customer queries via inbound/outbound calls and emails within defined SLAs. Record interaction using client system with proper classification. Refer Knowledge base and perform task as per defined process. Follow up and closure of interactions to ensure customer satisfaction. Passionate about customer service. Comfortable with Rotational shifts, extended working hours and weekly offs.
Eligibility Criteria
Any Degree qualifications are eligible for this walk-in drive. Candidates should have excellent communication skills, operating the computer - Intermediate, MS Office - Intermediate, Avaya/Phone Operating skills - Beginner, Fluent in Spoken and written English with effective Business Communication, Communication in neutral accent over phone, Active listening and probing skills, Basic knowledge of Insurance. Candidate should clear the V&A and online typing tests.
