Konecranes Off Campus Drive 2026 for Trainee, Global IT Technical Support

• Trainee, Global IT Technical Support:

Qualifications:

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field**.**
• Professional Experience: 0–1 years of experience in a Windows environment.

Key Skills and Competencies:

• Good understanding of operating systems, networks, and applications
• Familiarity with mobile OS (iOS, Android, Windows)
• Knowledge of SCCM is an advantage
• Customer service–oriented mindset
• Strong communication and presentation skills
• Willingness to learn, collaborate, and share knowledge
• Basic understanding of ITIL practices preferred
• Ability to coordinate with cross‐functional teams
• Flexibility to work in a 24×7 shift environment
• Exposure to automation tools
• Knowledge of the software development lifecycle
• Experience in developing or supporting scalable AI tools is a plus

Key Responsibilities:

• IT Request Management: Handle all IT service requests logged via the IT ticketing tool, including classification, approval routing, assignment to L2/L3 support, and follow‐up until resolution.
• Incident Assessment & Escalation: Evaluate severity, impact, and risk of incidents. Escalate to appropriate L2/L3 teams when necessary to ensure timely resolution.
• Process & Policy Compliance: Adhere to established IT processes and policies during daily operations to maintain service quality and compliance.
• Project Support: Participate in IT project activities as assigned, ensuring timely execution and collaboration with relevant stakeholders.
• Problem Identification: Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams.
• User Acceptance Testing (UAT): Provide support during UAT phases to ensure smooth testing and feedback collection.
• ISO Standards Awareness: Maintain awareness of ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health & Safety) standards as applicable to IT operations.

The role is based in our office in SP Infocity, Hadapsar, Pune.

• Bachelor’s degree in Computer Science, Information Technology, or a related field**
• 0–1 years of experience in a Windows environment