Amazon Walk-in Drive 2026: Customer Support Roles | 10 – 14 August 2026

Amazon Walk‐in Drive 2026 – Details

Customer Support Roles:

Requirements:

• You must be 18 years or older.
• You must have completed 10+2 education (12th grade) freshers and experienced candidates welcome.
• You must be proficient in English, including the ability to understand and adhere to all job requirements.
• You must be authorised to work in India.

You will also need to be able to:

• Communicate effectively with strong verbal and written skills
• Should be comfortable with both the languages English and Hindi
• Work comfortably with computers and navigate multiple systems
• Work varying shifts from Monday to Sunday
• Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required)
• Be punctual and present for your entire work shifts
• Be fully committed to your customer service role whilst working at Amazon

Duties & Responsibilities:

Some of your duties include:

• Answer customer requests through phone, chat, and email
• Navigate and review solutions in real‐time using a variety of tools
• Assist with identity verification and account security concerns as needed
• Help identify and prevent potential fraud or security issues that may impact customer experience
• Problem‐solve for customers without reading from a script
• Provide exceptional support and troubleshoot account and shopping issues

What it’s like as an Amazon Customer Service Associate:

• Surroundings. You’ll be working in an office environment, assisting customers through phone, chat, and email.
• Activity. You’ll be at your desk for the majority of your shift, assisting customers through phone, chat, and email.
• Temperature. Our office locations provide comfortable, climate‐controlled work environments.
• Dress code. Business casual attire is appropriate for our office environment.

Job Overview:

You’ll be part of Amazon’s Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth’s most customer‐centric company, and you’ll play a key role in achieving that goal by being the first point of human contact for customer support.

• You must be 18 years or older.
• You must have completed 10+2 education (12th grade) freshers and experienced candidates welcome.
• You must be proficient in English, including the ability to understand and adhere to all job requirements.
• You must be authorised to work in India.