HCLTech Off Campus Drive 2026: Service Desk Analyst

HCLTech Off Campus Drive 2026 – Details:

Service Desk Analyst:

Eligibility Criteria:

• Graduation completed (mandatory);
• No pending backlogs.
• 6 months to 5+ years of full-time relevant IT support experience.
• Internship or apprenticeship experience will not be considered.
• Candidates who have attended previous HCLTech recruitment processes for this role may not be eligible.

Skills & Requirements:

• Excellent verbal and written communication skills.
• Hands-on experience in technical support with exposure to networking fundamentals.
• Strong troubleshooting skills for client software and end-user computing (EUC) environments.
• Ability to prioritize, evaluate, and manage customer incidents effectively.
• Willingness to participate in ongoing training and departmental development initiatives.
• Customer-focused mindset with attention to detail and problem resolution quality.

Key Responsibilities:

• Provide Level 1 technical support via phone, email, and chat to end users.
• Diagnose and resolve hardware, software, and basic network connectivity issues.
• Document incidents, service requests, and resolutions using the Incident Management System.
• Escalate complex issues to Level 2 and Level 3 support teams and ensure closure within SLA.
• Perform user account provisioning and user account management activities.
• Deliver remote desktop support following defined SOPs.
• Coordinate with internal teams, vendors, and support staff for issue resolution.
• Perform root cause analysis for escalated or recurring issues.
• Independently resolve tickets within agreed SLA timelines and quality parameters.
• Ensure adherence to quality standards, regulatory requirements, and company policies.
• Maintain required documentation including standards, configurations, and knowledge articles.
• Contribute to value-adding activities such as knowledge base updates, training freshers, and coaching analysts.
• Support continuous improvement initiatives to enhance customer experience, CSAT, and First Call Resolution(FCR).

How to Apply for HCLTech Off Campus Drive 2026?

Interested and eligible candidates can apply online by using the following link as soon as possible.

• Graduation completed (mandatory);
• No pending backlogs.
• 6 months to 5+ years of full-time relevant IT support experience.
• Internship or apprenticeship experience will not be considered.
• Candidates who have attended previous HCLTech recruitment processes for this role may not be eligible.