Cognizant Off Campus Drive 2026 – Service Desk

Cognizant Off-Campus Drive 2026 – Details:

Detailed Eligibility:

Digital Workplace Practice (Service Desk) – Freshers:

Eligibility Criteria:

• Students graduating in 2025 and 2026 from any 3-year UG degree (BCom, BCA, BSc, BA, BBA, B.Voc, BMS, etc.) are eligible to apply.
• Students currently enrolled into full time post graduate courses are not eligible.
• Students should possess consistent academic record with minimum 50% in X, XII, Diploma, UG (rounding off 49.9% is not allowed).
• At the time of joining, all recruits need to have a minimum 50% aggregate in the pursuing degree with no standing arrears.
• Students applied for re-evaluation and waiting for the results would be validated with the initial results score declared.
• Appropriate CGPA to % conversion to be considered as per university norms.
• Students with standing arrears are NOT eligible to apply.
• Flexibility to work from any Cognizant office location in a given shift timing and technology is mandatory.
• Open to Indian nationals/OCIs who are currently residing in India.

Key Responsibilities:

• Serve as the first point of contact in the Service Desk for end-users reporting IT issues.
• Log, track, and resolve Service Desk tickets accurately and within defined SLAs.
• Troubleshoot hardware and software issues to minimize downtime and disruption.
• Collaborate with internal IT teams to escalate and resolve complex scenarios.
• Build and maintain knowledge base articles to enable faster resolutions.

Role Expectations:

• Client-focused mindset with the ability to support users across diverse cultures.
• Strong verbal and written communication skills suited to a Service Desk environment.
• Sound technical knowledge and willingness to work in shifts from the office.

**Salary Break-up / Additional Info:**The salary will be detailed upon advancement in the hiring process

Job description: This is a Service Desk role. You will be responsible for providing technical support to our clients, including troubleshooting and resolving IT issues and ensuring the smooth functioning of their computer systems and IT services.

• Students graduating in 2025 and 2026 from any 3-year UG degree (BCom, BCA, BSc, BA, BBA, B.Voc, BMS, etc.) are eligible to apply.
• Students currently enrolled into full time post graduate courses are not eligible.
• Students should possess consistent academic record with minimum 50% in X, XII, Diploma, UG (rounding off 49.9% is not allowed).
• At the time of joining, all recruits need to have a minimum 50% aggregate in the pursuing degree with no standing arrears.
• Students applied for re-evaluation and waiting for the results would be validated with the initial results score declared.
• Appropriate CGPA to % conversion to be considered as per university norms.
• Students with standing arrears are NOT eligible to apply.
• Flexibility to work from any Cognizant office location in a given shift timing and technology is mandatory.
• Open to Indian nationals/OCIs who are currently residing in India.