Mphasis Walk-In Drive 2026: Voice Customer Care Executive | 01 – 05 June 2026

Mphasis Walk-in Drive 2026 – Mphasis is scheduled to hire for the Voice Customer Care Executiverole. Candidates with Any Degree qualifications are eligible for this walk-in drive. Candidates looking for jobs in Mangaluru can utilise this opportunity. Interested and eligible candidates can attend the Walk-in drive from 01 – 05 June 2026. The detailed eligibility criteria and application process are given below.

Job Title: Customer Support Officer – BPO (Night shifts)

Voice Customer Care Executive:

• Respond to customer queries via inbound/outbound calls and emails within defined SLAs
• Record interaction using client system with proper classification
• Refer Knowledge base and perform task as per defined process
• Follow up and closure of interactions to ensure customer satisfaction
• Passionate about customer service
• Comfortable with Rotational shifts, extended working hours and weekly offs.
• Candidate should clear the V&A and online typing tests

• Qualification must be Any Degree
• Operating the computer - Intermediate
• MS Office – Intermediate
• Avaya/Phone Operating skills Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Graduate freshers with excellent communication skills
• Analytical skills
• Candidate should clear the V&A and online typing tests