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System Engineer
Wipro
Description
• Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports.
Eligibility Criteria
ducation: Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
Technical Skills:
Knowledge of Windows OS, Outlook, Teams, Citrix, VDI, VPN, and Security Applications.
Troubleshooting skills for base operating system issues.
Communication Skills:
Excellent verbal and written communication skills.
Ability to empathize and handle irate customers effectively.
