Operations Associate

We're hiring an Operations Associate to keep our internal systems and client workflows running smoothly. This is a cross-functional role perfect for someone who thrives in fast-moving environments, loves solving logistical puzzles, and is excited to support a mission-driven team.

You'll work closely with our clinical, client success, and leadership teams to ensure day-to-day operations are efficient, reliable, and scalable.

• Own day-to-day operational logistics across client and clinician workflows
• Set up and monitor key internal systems (scheduling, intake tracking, reporting dashboards)
• Coordinate referrals, onboarding steps, and scheduling between multiple stakeholders
• Respond to clinician and client support needs with a "find the fix" mindset
• Document repeatable processes and propose improvements as we grow
• Help build internal dashboards and trackers to monitor service delivery and team capacity
• Support special projects (e.g. launching new employer clients, onboarding new providers)
• Pitch in wherever needed—this is a startup and we all roll up our sleeves

• 1–3 years experience in operations, admin, project coordination, or client support—ideally in a startup, healthcare, or tech-enabled services environment
• Super organized and proactive—you anticipate needs before they arise
• Comfortable working in spreadsheets, tools like Airtable or Notion, and willing to learn new tech quickly
• A clear and professional communicator (email, Zoom, Slack)
• Calm under pressure, with a problem-solving mindset
• Excited to work on a small team where your input matters and your role will evolve