Associate ROC Automation Engineer

Job Description

Accelirate's Managed Robotic Center (ROC) provides custom monitoring and reporting dashboards that deliver real-time insights into Bot performance, workloads, and handling times

• Act as a Level 1 Robotic Process Automation Support to provide first level of RPA production support and ensure smooth running of automations within the defined Service Level Agreements
• Bot Monitoring using dashboards and alerts
• First Level Troubleshooting and Resolution
• Escalation of issues to appropriate teams in case the initial triage and L1 troubleshooting steps does not resolve the issues.
• Interact closely with various functional and cross -functional teams for any dependencies and resolution of issues that are require external resolution.
• Review and handover of Business Exceptions
• Support Hotline and Ad-hoc BOT run requests
• Coordinate with Platform Vendor Support
• BOT Capacity/availability and Schedule Tracking
• Change management and runbook maintenance and tracking.

Qualifications

• 1-2 years of prior help desk experience highly preferred.
• Proficient in Support processes, preferably ITIL framework for support
• Proficiency in supporting windows-based environment
• Experience in Application Support
• Exposure to middleware and infra technologies
• Strong focus on providing service to the customer
• Able to work independently and in diverse, co-located and remote teams with flexibility to work is different shifts