Specialist - Technical Writing

Job Summary and Responsibilities

Primary Responsibilities – Technical Writer, Mid

Drafting and Content Development

• Draft assigned design documentation, user guides, online help topics, or operations manuals based on project assignment
• Produce content aligned with company standards and U.S. client expectations
• Incorporate subject matter expert (SME) input into structured documentation under direction from Technical Writing (TW) leads
• Update and maintain recurring Operations and Maintenance (O&M) documentation

Revision and Quality Preparation

• Incorporate TW and Deliverable Quality Assurance (DQA) feedback within defined timelines
• Prepare documents for DQA entry by completing required checklist steps
• Execute document formatting, template validation, cross-reference updates, and version control
• Prepare and remediate accessibility compliance (Section 508 / WCAG) prior to DQA validation

Documentation Lifecycle Support

• Own recurring documentation updates for assigned programs under supervision
• Manage screenshot updates, PHI/PII masking, and release-specific revisions
• Maintain documentation repositories (Confluence, DSS, or other approved systems)

Operational Expectations

Time Zone Overlap

• Minimum four hours of daily overlap with U.S. working hours
• Must include one to two hours overlapping U.S. Pacific Time depending on program assignment

Writing Quality Requirements

• Demonstrated mastery of written American English appropriate for client-facing deliverables
• Ability to produce content requiring minimal editorial correction
• Clear, concise, formal tone aligned with U.S. client expectations

Supervision and Structure

• Works under defined guidelines and direction from Technical Writing leads
• Executes assigned deliverables independently once scope and expectations are defined

Escalates blockers or content gaps promptly during overlap hours