Bangalore - Engineer/Senior Engineer-Technology-NOC Core

ABOUT ACT:

(Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve several cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs In the wired broadband category, and the largest non-telco ISP in the country.

Position: Engineer/Sr Engineer NOC

Location: Bangalore/Hyderabad

Reporting to: Manager - Technology

Category: IP Technology

SKILLS & EXPERIENCE DESIRED:

• 1 to 4 years in NOC Support or networking related profile
• Strong understanding of OSI, TCP/IP Model, L2 & L3 networking technologies.
• Strong understanding and troubleshooting experience in TCP, UDP, DHCP, DNS, ICMP, ARP, STP, LACP, MPLS, BGP
• Excellent (enterprise) customers handling and communication skills.
• CCNA / CCNP certifications are preferable.
• Knowledge on MS Office is mandatory
• Shell scripting, Perl scripting or Python scripting experience is preferable.

Job Description:

• Implement projects/assignments related to network maintenance, upgrade, scaling, etc.
• Monitor network uptime and performance, security, redundancy
• Install, configure and maintain switches, routers and servers.
• Test new features and products, document test cases and results
• Resolve service problems by providing the best solution to internal teams and customers.
• Simulating live network topology in lab and troubleshooting issues
• Maintain applications including regular backups, high availability, latest version and security
• Flexible to work at any hours as per business requirements.
• Updating job knowledge by participating in educational opportunities; maintaining personal networks.
• Maintaining SOP for all troubleshooting and problem resolution steps
• Enterprise customers escalations management and interaction for troubleshooting and handling of issues.