Hyderabad - Assistant Manager/Deputy Manager-Enterprise Business-EB Collection & Retention

About Atria Convergence Technologies Ltd:

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country.

Role: Assistant Manager / Deputy Manager – EB Collection & Retention

Purpose of the role:

Drive customer usage, revenue growth, and retention by optimizing upgrades, improving operational efficiency, and reducing churn.

Role & Responsibilities:

• Ensure end-to-end Enterprise collections
• Increase net additions and drive ARPU growth through upgrades.
• Strengthen downgrade retention strategies to minimize revenue loss.
• Implement initiatives to reduce net churn and enhance customer retention.
• Reduction of PDD to maximize revenue gain.
• Ensure data maintenance and reporting for analysis.
• Problem solving of Accounts from both service and collections point.
• Manage the team, drive employee engagement and reduce attrition.

Must have:

• Excellent communication and stakeholder management skills.
• Proficiency in data analysis and reporting tools like Excel.
• Understanding of Account Management preferred.
• Experience in revenue management, customer upgrades, or retention.
• Strong analytical skills to track and optimize key performance indicators.
• Ability to drive operational efficiency and process improvements.
• Problem-solving mindset with a focus on customer satisfaction.
• Leadership ability to manage teams and drive engagement.
• Willingness to travel and meet accounts in person.