Overnight Front Desk Associate- The Infinity

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a full-time Overnight Front Desk Associate to join our team at our luxury association, The Infinity, located in San Francisco.

The Front Desk Associate is the first point of contact for people entering the building or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Associate is expected to possess a working knowledge of the Association's rules, policies and procedures, as well as familiarity with the Association's amenities and surroundings to assist residents and their guests. Front Desk Associates will be cross' trained to perform a variety of responsibilities within the Front Desk Associate role. No single team member will be assigned exclusively to one location or function; instead, all associates are expected to rotate and adapt as needed to support overall operations.

Compensation: $25.00 Per Hour

Schedule: Open Availability; 5 Days Per Week; 10:30 PM- 7:00 AM

Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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• Resident Services & Hospitality:

• Represent Action Property Management and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.

• Smile and make eye contact with every resident and guest we encounter.

• Provide basic services as needed such as making restaurant reservations, taxi reservations, providing directions, etc.

• Inform residents and guest of activities, events and services that may be of use or interest.

• When possible, assist Residents with opening the doors.

• Attend meetings as required; Pre-Shift Meetings, Hospitality Trainings, and any mandatory Team Meetings as scheduled.

Front Desk Operations:

• Answer telephones and address people who enter the building or approach the Front Desk by politely answering questions, providing information, and assisting in accordance with rules, regulations, and policies.

• Monitor and answer resident emails, provide information, and use templates to respond.

• Receive and respond to residents' complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.

• Be able to prioritize task at desk with residents/owners, guests, and vendors.

• Monitor activity at the Front Desk and, when necessary, coordinate on-site personnel to address residents' and guests' needs; utilize Building Link to contact residents to announce guests and deliveries.

• Maintain the appearance of the Front Desk by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris.

• Continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner.

• Periodically check hallways and el

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening

• High School Diploma or GED Equivalent

• At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred

• Hospitality Management college students or recent graduates are highly desired

• Polished and professional appearance and demeanor

• Upbeat and positive team player attitude

• Strong judgment and solutions-oriented

• Proactive customer service approach