BI Reporting Analyst

Key Accountabilities

·       Technology Stack Ownership & Architecture

o   Own the design, development, integration, and ongoing maintenance of the designaed Business Unit's operational technology stack, including:

§  Business intelligence and analytics platforms (Power BI, Microsoft Fabric, MicroStrategy, SQL-based data models)

§  Microsoft 365 automation solutions

§  Integrations with Salesforce and internal enterprise systems

o   Define and maintain system architecture, data flows, semantic models, and reporting structures

o   Partner with IT to align solutions with enterprise standards, security requirements, and long-term roadmap

o   Maintain technical documentation, architecture diagrams, and workflow designs

·       Process Automation & Workflow Development

o   Analyze and document business processes to identify automation and optimization opportunities

o   Design and implement workflows using Microsoft 365 tools (Power Automate, Power Apps, SharePoint, Teams, Excel)

o   Establish automation standards and reusable components

o   Test, deploy, monitor, and support automated processes in production

o   Continuously enhance solutions based on business needs and performance metrics

·       Business Intelligence, Reporting & Data Management

o   Design, build, and maintain dashboards, datasets, and reports using:

§  Power BI and Microsoft Fabric

§  MicroStrategy

§  SQL

o   Develop and govern a structured reporting framework and report catalog

o   Integrate and manage data from multiple systems, including Salesforce

·       Stakeholder Enablement & Insight Delivery

o   Partner with global and field teams to define reporting and system requirements

o   Deliver insights, trends, and performance analysis to operational and executive stakeholders

o   Support field teams with report access, usability, and local reporting needs

o   Develop user guides, training materials, and process documentation

o   Drive adoption of new tools, reports, and automation capabilitiesTraining and Change Management

·       Governance, Security & Platform Reliability

o   Ensure platforms and automated processes comply with data security, privacy, and access-control standards

o   Support UAT, releases, and controlled production deployments

o   Monitor system performance, resolve defects, and manage technical debt

o   Maintain documentation and change records for system and reporting updatesGenerate regular performance reports and metrics to demonstrate the impact of process automation on operational efficiency

All About You

·       University degree in a relevant field (e.g., Information Systems, Business, Data Analytics, Engineering, or similar)

·       Professional-level oral, written, and presentation skills in English

·       3+ years of experience in business intelligence, reporting, and/or process automation, preferably in a services or consulting environment

·       Strong analytical skills with the ability to understand business processes, financial impact, KPIs, and performance metrics

·       Proven experience gathering and documenting business requirements, mapping data relationships, and collaborating with IT and business stakeholders

·       Solid business acumen with strong problem-solving and critical-thinking abilities

·       Structured and organized working style, able to manage multiple priorities and operate effectively in a fast-paced environment

·       Comfortable handling complex scenarios, production issues, and escalations with sound judgment

·       Customer-focused mindset with the ability to deliver high-quality results under tight or changing deadlines

·       Ability to work independently and as part of multi-disciplinary, global teams

·       Strong collaboration and communication skills, including the ability to:

o   Align automation and reporting initiatives with business objectives

o   Communicate progress, results, and insights to leadership

o   Translate technical concepts for non-technical audiences

·       Broad technology awareness, including Microsoft 365 tools, Power BI, automation platforms, and enterprise reporting solutions (e.g., MicroStrategy)

·       Comfortable working remotely with minimal supervision while maintaining high productivity and quality standards

·       Willingness to participate in virtual meetings outside normal business hours when required