Presales Head

Key Responsibilities

Lead & Pipeline Management

• Oversee end-to-end processing of inbound, outbound, and digital property leads.

• Enforce strict speed-to-lead response times and service level agreements (SLAs).

• Monitor stage-wise funnel conversions from inquiry to site visit and final booking.

Process & Operations

• Build and implement standard operating procedures (SOPs), calling scripts, and workflows.

• Maintain CRM hygiene, database structuring, and daily MIS reporting.

• Conduct call quality audits and continuous team training on objection handling.

Team Leadership

• Hire, manage, and scale a high-performing team of pre-sales managers and tele-callers.

• Track daily and weekly team productivity metrics and target achievement.

• Coach staff on real estate project USPs, pricing structures, and customer engagement.

Marketing & Sales Alignment

• Partner with the marketing department to evaluate digital campaign ROI and lead quality.

• Provide field-feedback on customer responses to refine target audience parameters.

• Facilitate a smooth, qualified handover of prospective buyers to the closing field-sales team.