Senior Executive - Customer Relationship Management

CRM – Real Estate

Job Summary:

The CRM Executive is responsible for managing customer relationships, handling property leads, maintaining the CRM system, and ensuring timely follow-ups with clients to support sales activities.

Key Responsibilities:

• Manage and update customer data in the CRM system
• Handle incoming leads from property portals, websites, and calls
• Coordinate with the sales team for lead assignments and follow-ups.
• Schedule property site visits with clients
• Maintain records of enquiries, bookings, and customer interactions
• Send reminders and follow-up communications to clients
• Generate basic reports on leads and sales status

Requirements:

• Basic knowledge of CRM software (e.g., Zoho CRM, Salesforce, or similar)
• Good communication and organizational skills
• Basic computer and data entry skills
• Experience in real estate or sales support is preferred