Customer Service

• Manage customer interactions through calls and chat, ensuring a positive and professional experience.

• Analyze customer profiles and adapt communication style, tone, and approach accordingly.

• Perform upselling and cross‑selling activities to increase customer value and improve retention.

• Support the operational management of active clients with a basic consultative approach.

• Collaborate with the marketing team to understand ongoing campaigns, promotions, and commercial initiatives.

• Track interactions and update internal systems (CRM).

• Contribute to the continuous improvement of customer care processes.

• Previous experience in customer management roles (call center, customer care, chat support).

• Good English skills, at least solid comprehension (written and spoken).

• Basic knowledge of major social networks and understanding of marketing campaigns (a highly valuable plus).

• Strong communication skills, empathy, and active listening.

• Commercial mindset and results‑oriented attitude.

• Proactive approach, problem‑solving skills, and ability to work independently.

• Team‑oriented mindset and strong customer relationship skills.

• Join an innovative team during an exciting phase of growth: be part of a true Made in Italy success story;

• Opportunity for rapid growth within your role and beyond, through a career progression & internal rotation program;

• Independence and full autonomy to shape your work as you prefer and suggest changes that truly make an impact.

• Contract & Compensation: Freelance collaboration (P.IVA required)

• You'll be working in a hybrid setup

• State-of-the-art hardware and software to make the magic happen!

At Adtucon, we celebrate diversity and view it as an opportunity for growth and enrichment. In our organisation, we promote uniqueness and individuality, and we do not discriminate on the basis of disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status (including pregnancy), age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based on professional experience, attitude, and the talent of each candidate.

We are committed to minimising our environmental impact and promoting positive social change. Through the use of recycled, recyclable, and compostable packaging, and monitoring our emissions, waste, and energy consumption, we strive to minimise our footprint. At the same time, we partner with local, national, and international social organisations to create events, collaborations, and charitable initiatives that truly make a difference in our communities and beyond.

Find out more on our career page.

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