L2/L3 IT Support Specialist

This is a high-impact, "Right Hand" role designed for a seasoned technical professional who enjoys both high-level system maintenance and the organizational discipline of backend administration. You will be the primary engine behind the company's internal operations, managing ticket requests, automating workflows across the PSA/RMM tools, and ensuring every process is documented with 100% accuracy.

• Experience with ITGlue or similar documentation platforms.

• Background in automating tasks via scripting (PowerShell) within an RMM.

• Previous experience supporting US-based clients in professional services (Law, CPA, Medical).