Lead I - Enterprise Solutions (ServiceNow Developer - ITAM,SAM)

Job Details

• Location: Kochi, Trivandrum
• Experience: 5 - 7 Years
• Job Type: Full Time
• Openings: 1

Role Description

Job Title

ServiceNow Software Asset Management (SAM Pro) Developer

Experience Range

• 3–6+ years of hands-on experience with ServiceNow Software Asset Management Professional (SAM Pro)

Hiring Location : Bangalore, Chennai, Pune, Noida, Hyderabad, Kochi & Trivandrum

Must-Have Skills

• ServiceNow Software Asset Management Professional (SAM Pro)
• Software Asset Management (SAM)
• Publisher Packs (Microsoft, Oracle, IBM)
• Software License Compliance & License Optimization
• Shopping Hub, Shopping Cart & Service Catalog Integration
• Flow Designer
• JavaScript (ServiceNow Scripting)
• Business Rules & Script Includes
• Integration Hub
• REST APIs & SOAP APIs
• Software Models, Entitlements, Normalization & Reconciliation
• Transform Maps, Import Sets & Data Loads
• IT Asset Management (ITAM)

Good-to-Have Skills

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• IBM License Metric Tool (ILMT)
• SaaS License Management (Microsoft 365, Cloud Licensing)
• Oracle Database Licensing
• Microsoft SQL Server & Windows Server Licensing
• ITIL v4
• Software Procurement & Asset Lifecycle Automation
• Software Compliance Audits

Roles & Responsibilities

ServiceNow SAM Pro Implementation

• Design, configure, and maintain the ServiceNow Software Asset Management Professional (SAM Pro) platform.
• Configure software models, entitlements, normalization, reconciliation, and discovery.
• Manage the end-to-end software asset lifecycle and optimize platform performance.

Publisher Pack Management

• Configure and customize Publisher Packs for Microsoft, Oracle, and IBM licensing.
• Manage Microsoft 365, SQL Server, and Windows Server licensing.
• Configure Oracle license reconciliation and Effective License Position (ELP) reporting.
• Integrate IBM License Metric Tool (ILMT) and manage PVU-based licensing.

Shopping Hub & Procurement Integration

• Integrate Shopping Hub, Shopping Cart, and Service Catalog with SAM Pro.
• Automate software request, approval, provisioning, deployment, and reclamation workflows using Flow Designer.
• Configure Procurement and Asset Management integrations for software entitlement creation.

License Optimization & Compliance

• Develop dashboards and compliance reports.
• Identify software reclamation opportunities to optimize licensing costs.
• Support audit readiness and enterprise software compliance initiatives.

ServiceNow Development

• Develop custom solutions using JavaScript and ServiceNow platform capabilities.
• Build and maintain Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
• Implement platform automation to improve operational efficiency.

Integrations & Data Management

• Develop integrations using REST APIs, SOAP APIs, and Integration Hub.
• Integrate ServiceNow with procurement platforms, vendor portals, and inventory systems.
• Manage software entitlement imports using Transform Maps, Import Sets, and Data Loads.
• Ensure high-quality software asset and entitlement data.

Required Qualifications

• 3+ years of hands-on experience with ServiceNow SAM Pro implementation and configuration.
• Strong expertise in software models, entitlements, normalization, and reconciliation.
• Experience working with Publisher Packs for Microsoft, Oracle, and IBM.
• Hands-on experience integrating Shopping Hub, Shopping Cart, and Service Catalog.
• Strong development experience with JavaScript, Business Rules, Script Includes, Flow Designer, and Integration Hub.
• Experience developing REST and SOAP API integrations.
• Experience with Transform Maps, Import Sets, and Data Loads.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)

Skills

<p>Asset Management, IBM License Metric Tool, ITIL</p>