Technical support (End-user & Network)

Job Details

• Location: Chennai, Trivandrum
• Experience: 2 - 3 Years
• Job Type: Full Time
• Openings: 2

Role Description

Key Responsibilities:

ü  We are seeking a skilled and customer-focused L2 Engineer - Desktop & Network Support to provide advanced technical support for end-user computing devices, network infrastructure, and IT services.

ü  The ideal candidate will be responsible for troubleshooting complex desktop, laptop, network, and application-related issues while ensuring minimal disruption to business operations.

ü  Key Responsibilities

Desktop Support Provide Level 2 support for desktops, laptops, printers, scanners, and other IT peripherals.

ü  Troubleshoot hardware, software, operating system, and application-related issues.

ü  Install, configure, and maintain Windows operating systems and enterprise applications.

ü  Manage user accounts, permissions, and access controls in Active Directory.

ü  Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Perform system upgrades, patch management, and software deployments. Maintain IT asset inventory and documentation.

ü  Network Support Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.

ü  Configure and support network devices such as switches, routers, and wireless access points.

ü  Diagnose network performance, connectivity, and bandwidth-related issues.

ü  Coordinate with ISPs and third-party vendors for network-related incidents.

ü  Ensure adherence to network security policies and standards.

ü  Incident & Service Management Handle incidents, service requests, and escalations within agreed SLAs.

ü  Perform root cause analysis for recurring issues and recommend preventive actions.

ü  Maintain accurate records of incidents, resolutions, and knowledge-base articles.

ü  Collaborate with infrastructure, security, and application teams for issue resolution.

ü  Security & Compliance Support endpoint security solutions, antivirus management, and compliance requirements.

ü  Monitor and ensure adherence to IT security policies and procedures. Assist in vulnerability remediation and system hardening activities.

Skills

<p>Infrastructure Support, Incident Management, Windows, Issue Analysis, Customer Support, Endpoint Security, Microsoft Outlook, Asset Management, Patch Management, Routing, TCP/IP</p>