Telecaller - Operations Support

Key Responsibilities

Calling & Customer Communication

• Make calls to customers, retailers, and channel partners
• Explain company products like DMT, AEPS, Bill Payments, POS, etc.
• Follow up on pending documents, KYC, and operational requirements

Operational Support

• Coordinate with the operations team for onboarding and updates
• Collect and update customer/partner information in the system

Issue Resolution

• Identify customer concerns and escalate when required
• Ensure proper follow-up until resolution

Reporting

• Maintain daily call records, feedback, and follow-ups
• Share updates and insights with the operations team

Experience

• 6 months to 2 years in telecalling / customer service / telesales
• Fintech or banking experience is a plus