Care Expert - France 🇫🇷

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

As a Care Expert, your primary mission is to transform member requests into delightful experiences. You'll be their trusted guide, providing:

✨ Meaningful solutions that make a real difference

⚡️ Swift, timely responses when they need you most

🎯 Crystal-clear, accurate information

🤝 Transparent and helpful guidance every step of the way

You'll dive into the fascinating world of healthcare, mastering both:

• The intricacies of the French healthcare system
• The unique needs of our B2B partners who've chosen Alan as their corporate health insurance provider

Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.

**🎯 Your time at Alan: A perfect balance- 80% dedicated to providing exceptional member support

• 20% driving innovative Care projects tailored to your unique expertise**

As an experienced Care Expert, you'll have the chance to:

• Identify and implement key improvements

• Transform data insights into actionable solutions

• Lead end-to-end implementation

• Guide and inspire fellow Alaners

• Build high-performing project teams

• Shape the future of Care at Alan

• Design member empowerment initiatives that boost autonomy

• Architect Care team structures for peak performance

• Collaborate on cross-community product innovations

• Help us grow by attracting top Care talent

Your projects will be shaped by your passions and expertise, making each role truly unique!

You will thrive at Alan if you:

• Have a genuine passion for helping others and find joy in solving member challenges
• Master French and English at a full working proficiency level (written and spoken)
• Navigate technology with confidence and embrace digital tools
• Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only)
• Bring natural empathy and a calm presence to every interaction
• Love taking initiative and turning ideas into action
• Thrive in collaborative environments where you can both learn and share knowledge
• Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers! 😉)

For this opportunity, we are aiming to hire within the A2-B1 level range of our salary grid.

Interviews will start end of March.

ℹ️ Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care Expert team 🇫🇷.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

**Remember, this is just a guide, not a checklist.We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.**