IT Digital Workplace & Endpoint Specialist

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

As Alan scales internationally (800+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Digital Workplace & Endpoint Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time.

Location: Paris-based — You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days.

**First 2 months- Join IT oncall rotation (helpdesk) with buddy/shadowing support

• Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO)

• Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)**

• Handle IT oncall shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer input

• Own onboarding/offboarding workflows end-to-end

• Have wide knowledge of Alan's processes, equipment, and tools

• Contribute to "build" projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates

• Be regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation)

• Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries

• Ship automation or self-service projects that measurably reduce IT toil — with limited guidance

• Lead low to medium IT projects end-to-end

• Fully autonomous on the User Experience & Platform workstreams

• Lead medium to high-complexity IT projects end-to-end

• Mentor newer team members, reduce bus factor through documentation and knowledge sharing

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

**Remember, this is just a guide, not a checklist.We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.**

For this opportunity, we are aiming to hire within the B0-B1 level range.

• Experience with Kandji specifically

• Exposure to security compliance frameworks (ISO 27001, SOC 2) — even just awareness

• Basic scripting ability (Python, Bash, etc.) or willingness to learn

• Experience with SaaS vendor management and/or license administration

• Interest in automation and coding (even from college/school projects)

• Experience in a fast-growing tech company environment