Global Systems Manager

Management & Leadership • Key member of the Global BPM vertical, involved with ensuring global systems align with BPM standards and business needs • Translate business requirements into system solutions and lead UAT activities • Work with Global BPM, Global Process & optimisation Manager, COO and regional stakeholders. • Act as the business owner for system alignment, ensuring that processes and technology evolve together. • Manage the team of BPA Systems Analysts • Coaching and supporting the Regional and Cluster BPM team members Process Re-Engineering (Focus on how we add value for customers; eliminate waste and non-value adding activities. Balance productivity and control over profitability) • Define and maintain the global system governance model, including demand intake, prioritization, and delivery tracking. • Lead system testing (UAT) and coordinate rollout activities to ensure stable implementations. • Support automation and process improvement initiatives to simplify operations and reduce manual effort. • Maintain documentation, SOPs, and knowledge materials related to process-system integration. • Develop process performance dashboards. • Provide insights and recommendations to executive leadership on optimization opportunities. • Prepare organization for major change initiatives (e.g. iTopaz roll-out, Service Center offshoring) • Coordinate testing, deployment readiness, and post-go-live handover • Provide system guidance and support adoption Quality & Standardization (Establish and enforce standards that drive quality, eliminate rework, and enable the industrialization of our processes) • Establish a unified BPM-IT governance model for system development and enhancement requests. • Lead iTopaz UAT and Go-Live readiness, ensuring seamless deployment and stable post-launch operations. • Develop and implement a Global Process-System Alignment Guide to standardize how systems support operations. • Standardised global processes fully supported by integrated technology. • Deliver measurable automation or efficiency improvements that enhance data quality, turnaround time, and productivity. • Work closel y with Corp. IT, Products and Regions to define and maintain required standards • Standardised global processes fully supported by integrated technology. • Improve visibility and governance across all process-system activities

• Seniority: Senior Level
• Languages: English