Executive - Customer Service Support

Location

Mehsana SMT Tube PU, India

Department Responsibility

• Co-ordinate with sales units India from order receipt to execution.

• Communication and coordination with Process Team and SU India on technical requirements.

• Order booking into system (following all processes for approval)

• Generate and release order acknowledgement to SU India. Release order to production.

• BIS and End Customer Registration as per Plan

• Communication to SU India on status of all orders.

• Coordination with production and QA for the "Delivery Precision" for all customer orders

• Coordinate with SU India and PU for all dispatches to customers including Logistics.

• Coordinate with direct purchase team for raw material requirement for all customer orders.

• Coordinate for Customer Surveys and feedback from all customers.

• Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU Globally

• Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.

• Coordinate customer visits. Coordinate Service & Product related customer complaints.

• Follow all statutory requirements of the company.

• Customer information / communication to be passed on to all stake holders in plant.

• To prepare PTR data for different product Accounts under PU

• To develop statistical tools for Monthly/quarterly order analysis for management review

• To develop statistical tools for Monthly enquiry analysis

• MIS Updating.

EHS Responsibility

• Carry out activities to demonstrate EHS leadership and act as a role model.

• Work according to Alleima Safety Principles towards the vision of zero harm.

• Ensuring all actions in the department are in the direction of achieving the company's qualitative & quantitative targets.

• Ensure the department working & maintaining record as per the ISO 9001, ISO 45001

Required Competencies:-

• Alleima Business Understanding

• Good Communication skills to communicate effectively with SU

• Knowledge of stainless-steel tube products & sizes

• Planning

Authority:

• Escalate to SCM Manager if customer requirements are not fulfilled.

• Have an authority to stop unsafe process, work, task or behavior to prevent any potential harm to the people, environment or property

Accountability:

• Bringing solutions by being proactive and taking the initiative at work.

• Being Empathetic and work closely with All stakeholders.

Education Qualification :-

Diploma and Degree in Mechanical Engineering

Experience Required:-

2 to 5 Years

Interested candidates may send their resumes on

priyank.patel@alleima.com