Customer Care Executive

About the Company:

Allen Lund company is a Nationwide Logistics provider in the US and Canada. We have 41 offices and over 650,000 shipments managed annually. The company is Headquartered in Los Angeles with 2 offices in India

Job Summary:

We are seeking a dedicated and skilled Customer care Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities:

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Handle incoming and outgoing calls with professionalism and courtesy.

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Provide accurate information to customers regarding our logistics services.

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Resolve customer inquiries and complaints efficiently and effectively.

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Maintain detailed and accurate records of customer interactions in the database.

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Collaborate with team members to enhance customer satisfaction and improve service processes.

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Meet or exceed performance metrics, including call handling time

and customer satisfaction scores.

Qualifications:

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2-3 years of experience in a call center or customer service role.

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Working knowledge of logistics and or supply chain operations is a plus

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Strong verbal and written communication skills.

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Ability to handle difficult situations and maintain composure under pressure.

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Proficient in using call center software and CRM tools.

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Excellent problem-solving skills and attention to detail.

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Flexibility to adapt to changing work environments and schedules.

Location:

Chandigarh

Shift:

Rotating Shift ( all 3 Shifts)

Experience:

2-3 years

What We Offer:

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Competitive salary and performance-based incentives.

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Comprehensive training and development programs.

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A supportive and collaborative work environment.

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Opportunities for career advancement.

• Experience: 2+ years
• Seniority: Entry Level
• Languages: English