IT Delivery Manager

Primary Purpose of Role: The IT Delivery Manager is responsible for leading end-to-end delivery of IT solutions, combining business analysis, project execution, product management, and quality assurance to drive continuous improvement. This role ensures high-quality, scalable solutions that meet global business needs while operating effectively within a matrix organization. This role calls for interaction with direct leadership and accountable for the performance and results of a team within own discipline or function.

Key Responsibilities:

• Lead end-to-end delivery of IT projects and programs with clear ownership of scope, schedule, budget, and quality deliverables, ensuring alignment with business objectives
• Own and deliver project plans, release roadmaps, and delivery milestones, with regular status reporting and executive-level updates
• Oversee business analysis activities, ensuring delivery of high-quality Business Process Flows, Requirements Documents, user stories, process maps, and acceptance criteria
• Ensure traceability from requirements through to delivery via well-maintained backlogs, sprint plans, and documentation artifacts
• Drive product management practices by maintaining prioritized product backlogs, release plans, and continuous improvement pipelines
• Deliver measurable product enhancements through regular releases, feature adoption tracking, and user feedback incorporation
• Establish and own the test strategy, test plans, and test execution governance, ensuring all deliverables meet defined quality standards
• Ensure production readiness through UAT sign-offs, defect management reports, and release readiness checklists
• Monitor and report on quality metrics including defect leakage, test coverage, and post-release stability, driving corrective actions where needed
• Manage and deliver risk registers, issue logs, and dependency tracking, ensuring proactive mitigation and timely resolution
• Operate within a global matrix organization, delivering cross-functional alignment plans, communication plans, and stakeholder engagement updates
• Provide HR leadership for Business Analysts and Scrum Masters, including delivery of performance reviews, development plans, and team capability assessments
• Establish team objectives and track individual and team performance metrics, ensuring alignment with organizational goals
• Drive continuous improvement by delivering retrospective outputs, process improvement plans, and implementation tracking
• Ensure governance and compliance through standardized documentation, audit readiness, and adherence to organizational delivery frameworks

Key Performance Measures:

• Ontime delivery of assigned projects with focus to alignment of approved Scope, Budget, Schedule, and Quality
• Proactive Risk Management and helping project teams to drive Risk Mitigation Plans to overcome project delivery hurdles
• Communication and meeting stakeholders' expectations for project delivery and meeting the project success criteria
• Engaging right team members cross functionally based on roles and responsibilities defined by the project charter
• Identifying lessons learned and continuously applying lessons learned as part of risk mitigation and project delivery metrics

Competencies and Behaviors:

The Highest Standards in Everything We Do

• Takes responsibility to deliver and can be counted on to deliver results in the right way

Drive a Positive ​Customer Experience

• Practices active listening to understand stakeholder needs
• Gains the trust of others through active engagement

Improve the Way the World Works:

• Learns and adapts quickly when facing new problems​
• Seeks out the opportunity to work on unfamiliar things and innovate

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Teamwork​

• Participates in matrix teams to achieve work outcomes
• Steps up to either lead or participate in matrix teams to achieve work outcomes​

Qualifications:

·        Bachelor's degree in one of the following areas: Information Technology, Business, Computer Science, or equivalent experience

Experience:

·        Required:

o   3-5 years of experience in IT Delivery Manager role

o   A motivated, self-starter with IT Delivery, project management and communication skills

o   Ability to manage multiple delivery efforts of varying complexity simultaneously

Ability to manage multiple delivery efforts of varying complexity simultaneously

Preferred:

o   Experience in managing IT Delivery in Manufacturing / Engineering / IT Infrastructure, IT Security or Marketing and Sales functions

o   IT Delivery with an IT integrator

o   Project Management training or relevant certifications

Scrum Master Training or certification

Scope Factors:

• Managed projects with focus towards Scope, Schedule, Cost and Quality
• Develop and track all project activities at detailed level, including detailed work plans, schedules, project estimates and status reports
• Manage execution of day-to-day project activities including SDLC and SOX documentation and approvals
• Manage all project deliverables based on RTM (Requirements Traceability Matrix), Project Exit/Closeout criteria and Project Success factors
• Monitors project metrics for deviations in quality, cost, or schedule
• Report Project Risks and Delivery Deviations (Scope, Cost, Schedule, and Quality) to management and seeks alignment from the Steering Committee prior to implementing mitigation plans
• Manage project team members and vendors to deliver projects in a Global Organization working with resource located globally
• Willing to work until 1 pm EST to have an overlap with onsite working hours.

Travel and Physical Demands: Up to 25%