Order Analyst - 2

Essential Functions

• Act as primary source of input of customer order requirements
• Review incoming orders, requests for quotation, and future schedules for acceptability
• Review, interpret and process Electronic Data Interchange (EDI) communications
• Coordinate build and ship timing and delivery promises with Operations personnel, communicate critical delivery information to customers
• Identify, follow-up and expedite missed shipments and past due requirements, provide determination of responsibility for unfulfilled shipments
• Coordinate customer freight requirements within SAP and customer web portals to meet customer shipping expectations
• Act as primary Allison contact for customers for order and delivery information requests and problem solving related to transmission scheduling, delivery inquiries, lead time and transmission configuration availability
• Regularly and proactively inform customers of order status
• Interface with Allison sales account managers and sales engineers to ensure that customer concerns regarding eligibility to purchase, part number cross reference, pricing discrepancies and purchase order inconsistencies are addressed
• Review requests to ensure compliance with Export Controls, ITAR and EAR requirements
• Maintain purchase order records and documentation per Allison procedures
• Other duties as assigned

Required Skills & Competencies

• Strong working knowledge of SAP or ability to learn complex transactional systems quickly
• Excellent written and verbal communication skills for customer‑facing interactions.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to collaborate cross‑functionally with Operations, Sales, and Supply Chain teams.
• High attention to detail and accuracy in order processing and documentation.

Experience & Education Requirement

• 2 years' experience working in order fulfillment, customer service, supply chain, or related operational roles.
• Background working with SAP, EDI, or similar business systems preferred.
• Minimum of Associate's Degree required, Bachelor's degree preferred in logistics, systems, or a related field.