Assistant Manager - Services

Key Responsibilities

• Ensure smooth functioning of our multiple property/center services, vendor management, client support, and facility operations.
• Oversee and ensure smooth maintenance activities including plumbing, electrical, HVAC, carpentry, and general repair work.
• Ensure timely resolution of service requests and breakdowns raised by our clients or internal teams.
• Conduct routine facility checks to maintain a smooth operational record, safety, and quality standards.
• Coordinate with external vendors such as plumbers, carpenters, electricians, and technicians; monitor work quality and timelines.
• Manage ordering, stock levels, and procurement of maintenance materials and consumables.
• Handle and track frontend and backend service related tickets; assign, follow up, and ensure closure within SLAs.
• Support workspace modifications and customization requests within the internal departments.
• Maintain complete documentation including vendor logs, AMC schedules, service reports, and Excel-based maintenance trackers.

Requirements

Skills & Qualifications

• 3–6 years of experience in facility management, coworking operations, hospitality, or service roles.
• Strong understanding of coworking or facility operations and member service standards.
• Technical knowledge of building maintenance, plumbing, electrical, and basic civil work.
• Proficiency in MS Excel for reporting and tracker management.
• Strong vendor coordination, communication, and problem-solving skills.
• High ownership, attention to detail, and ability to manage multiple tasks simultaneously.
• Hands-on approach and comfort with on-ground operational work