Front Desk Manager

Job Role :

• The person would be the single point of contact for all the clients and their related problems and queries. Therefore, he/she will be:
• Defining and implementing front desk objectives and procedures.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area are kept clean and organised.
• Supervising staff and all front desk activities, including bookings, appointments, phone calls, and emails.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.
• Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.
• Handling the clients visiting the space and maintaining the visitors' list.

Requirements

Prerequisites for a Front Desk Manager :

• Bachelor's degree in hospitality or similar.
• Excellent written and verbal communication skills in English.
• A minimum of 2 years of experience as a front desk manager or similar.
• Good understanding of procedures and practices in the hospitality industry.
• Strong organisational and time management skills
• The ability to provide exceptional customer service.
• Administer smooth office operations and administration.
• Shall be able to understand and resolve client queries within TAT.
• Basic Excel knowledge and an aptitude to be trained and be able to use any other software.
• Shall have strong interpersonal skills.
• The Incumbent must be organised and detail-oriented as a person.
• One shall have an outstanding ability to stay calm under pressure.
• A person should be highly presentable with good grooming and clothing standards.