Central Operations Support Executive, IN External Fulfillment
Amazon
Description
Description
Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
- Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
- Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
- Train and direct sellers for execution and adherence of norms and practices
- Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
- Willing to work on weekends
Basic Qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
Preferred Qualifications
- Experience with SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
About Amazon
Amazon India is the Indian subsidiary of Amazon.com, Inc., a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. Since its inception in India, Amazon has significantly expanded its operations, encompassing various sectors such as online retail, logistics, cloud services through Amazon Web Services (AWS), and digital entertainment via Prime Video. The company operates multiple offices across major Indian cities, including Bangalore, Hyderabad, Chennai, Mumbai, and Delhi, each serving different facets of its vast business operations. Amazon's commitment to innovation and customer-centricity has led to the development of numerous programs tailored for the Indian market, such as local language interfaces, region-specific product offerings, and initiatives aimed at empowering small and medium-sized businesses. The company's extensive logistics network ensures prompt delivery services across the country, while its cloud services support a myriad of startups and enterprises in their digital transformation journeys. Amazon India's workforce is diverse and inclusive, with initiatives in place to support women, persons with disabilities, and military veterans. The company's continuous investment in infrastructure, technology, and talent underscores its dedication to serving the Indian market and contributing to the country's digital economy.