Transportation Representative, Transportation Representative- ATS Relay Ops
Amazon
Description
Description
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Key job responsibilities
A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.
Basic Qualifications
- Bachelor's degree or above in a quantitative/technical field such as computer science, engineering, statistics
- Experience using the Microsoft Office Suite, in particular Excel
Preferred Qualifications
- Experience with SQL
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
About Amazon
Amazon India is the Indian subsidiary of Amazon.com, Inc., a global leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. Since its inception in India, Amazon has significantly expanded its operations, encompassing various sectors such as online retail, logistics, cloud services through Amazon Web Services (AWS), and digital entertainment via Prime Video. The company operates multiple offices across major Indian cities, including Bangalore, Hyderabad, Chennai, Mumbai, and Delhi, each serving different facets of its vast business operations. Amazon's commitment to innovation and customer-centricity has led to the development of numerous programs tailored for the Indian market, such as local language interfaces, region-specific product offerings, and initiatives aimed at empowering small and medium-sized businesses. The company's extensive logistics network ensures prompt delivery services across the country, while its cloud services support a myriad of startups and enterprises in their digital transformation journeys. Amazon India's workforce is diverse and inclusive, with initiatives in place to support women, persons with disabilities, and military veterans. The company's continuous investment in infrastructure, technology, and talent underscores its dedication to serving the Indian market and contributing to the country's digital economy.