Senior Executive - Retail Sales

• Warmly welcome customers and provide inspiring shopping experiences to fans of all ages.
• Understand individual customer needs, present the LEGO product range, and highlight additional benefits of purchasing LEGO products.
• Collaborate with other sales associates to ensure the best possible service for LEGO customers.
• Act in accordance with company procedures and guidelines provided by your supervisor.
• Ensure the store back-office is organized and maintain product availability on the sales floor
• Address customer complaints and escalate difficult situations to a supervisor.
• Follow health and safety procedures (BHP).

Requirements

• Previous retail experience is preferred
• Be a brand ambassador and represent the values of LEGO.
• Excellent customer service skills.
• Very good organizational and communication skills.
• Basic computer skills are an advantage.
• Experience working with children is a plus.
• Willingness to work flexible hours, including evenings and weekends.