Senior Executive - Trainer

Training Delivery

• Deliver engaging training programs on Apple products , operating systems, services and third-party accessories

• Facilitate new hire training programs, ensuring comprehensive product knowledge and sales readiness within the stipulated time

• Conduct New Product Introduction (NPI) training sessions aligned with Apple product launches, ensuring stores are launch-ready with product knowledge

• Lead product refresher training and skill enhancement workshops to maintain high competency standards across all retail locations

• Utilise diverse training methodologies including classroom sessions, virtual training, hands-on demonstrations, role-plays, case studies, and scenario-based learning

• Deliver both in-person and virtual training sessions using web conferencing tools and Learning Management Systems (LMS)

Needs Analysis & Program Development

• Collaborate with Store Managers, Cluster managers and Retail leadership to conduct training needs assessments and identify skill gaps by analysing sales data, customer feedback and performance metrics

• Develop engaging training materials including presentations, product

Evaluation

• Conduct pre- and post-training assessments to measure knowledge acquisition and skill development

• Evaluate training effectiveness through learner feedback, manager evaluations, mystery shopping, and performance data analysis

• Conduct in-store observations and coaching sessions to assess product knowledge application and customer interaction quality

• Prepare comprehensive training reports and dashboards tracking participation rates, assessment scores, training ROI, and business impact

Store Support

• Conduct regular store visits across Pan-India locations to observe sales interactions, provide on-the-job coaching, and identify training needs

• Deliver in-store training workshops and product knowledge sessions tailored to specific store requirements

• Serve as a product knowledge expert and resource for retail teams, answering complex product queries and providing sales support.

Documentation & Administration

• Maintain accurate training records in the Learning Management System, tracking employee participation, completion rates, and certification status

• Manage training calendar and ensure timely communication of training schedules to stakeholdersAbility to build formulas and prepare reconciliations, schedules, and analytical reports

Professional Capabilities and Skills

• Prior experience in Apple Premium Reseller, Apple Authorized Reseller, or premium technology retail is highly preferred

• Good Communication and presentation skills

• Working knowledge of Microsoft ppt, word and excel

• Deep knowledge of the Apple ecosystem and operating systems or a tech mindset

• Strong business acumen and understanding of retail KPIs (conversion rates, average transaction value, customer satisfaction)

• Excellent interpersonal skills with the ability to build relationships across all organisational levels

• High adaptability, ownership and resilience in fast-paced, dynamic retail environments

• Self-motivated with a growth mindset and passion for continuous learning

Travel Requirements

• This role requires travel across Pan-India locations including tier 1, tier 2, and tier 3 cities.

• The trainer must be flexible with travel schedules aligned with business needs, product launches, and training calendars.

Compliance

• Ensure adherence to in-house training standards and Apple training and compliance guidelines.

Requirements

• Presentation Skills
• Adaptability & Agility
• Ownership & Accountability
• Learning Mindset
• Excellent Communication skill