Customer Support Specialist

● Provide prompt, effective customer support via phone, email, and chat

● Troubleshoot basic to intermediate platform issues (access problems, training feedback, content generation)

● Document issues thoroughly in our ticketing system

● Guide users through basic troubleshooting and platform features

● Escalate complex issues to specialized support teams

● Investigate recurring problems using established SOP's

● Meet daily performance metrics

● Follow up with customers to ensure satisfaction