Service Engineer

Key Responsibilities:

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.
• Perform component-level repairs and preventive maintenance on products distributed by ANSATA.
• Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.
• Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.
• Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.
• Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.
• Track and maintain repair documentation.
• Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.
• Support product demonstrations, technical workshops, and customer training whenever required.
• Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.
• Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.
• Travel across India as required to support customer service, repairs, installations, and technical assignments.

Requirements

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
• 0–3 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Benefits

• Competitive salary and performance-based incentives
• Opportunities for professional development and growth within the company
• Collaborative and innovative work environment
• Health insurance and other benefits