Technical Writer – Web3 Infrastructure Product

About the Product – InstanodesInstanodes is a Web3 infrastructure platform designed to help enterprises, protocols, and node operators deploy, manage, and scale validator nodes and blockchain infrastructure in a secure, automated, and enterprise-grade environment.The platform focuses on simplifying complex blockchain operations such as validator participation, node monitoring, security, scaling, and infrastructure management while maintaining reliability and operational transparency required by institutional clients.We are hiring a Product Technical Writer who will own, structure, and scale all technical documentation for the Instanodes platform.This is a core product role, not a marketing or blog-writing position. The role requires hands-on involvement with engineers, DevOps teams, and product managers to produce clear, accurate, and developer-friendly documentation that enables customers and partners to independently understand, deploy, operate, and integrate the platform.The documentation created in this role will directly support:Customer onboardingValidator operationsEnterprise sales and pre-sales conversationsPartner and protocol integrationsSupport reduction and self-serve adoptionYou will act as the documentation bridge between engineering teams and go-to-market teams.Key Responsibilities1. Product & Platform Documentationa. Own the end-to-end documentation lifecycle for the Instanodes platform.b. Produce structured documentation including:Product overviewsArchitecture documentationFeature and module documentationPersona-based user journeys (enterprises, protocol teams, node operators)c. Create and maintain:User guidesConfiguration guidesOperational workflowsPlatform feature referencesd. Ensure documentation remains current with product releases and roadmap updates.2. Validator & Infrastructure Documentationa. Document technical workflows related to:Validator node setup and onboardingNetwork participation workflowsNode monitoring and alertingBackup, redundancy, and disaster recoveryUpgrades, patching, and maintenanceKey management and security practicesb. Translate blockchain and infrastructure concepts into:Clear step-by-step proceduresRole-based operational documentationOperational best practices3. Developer & API Documentationa. Create and maintain:API documentationIntegration guidesWebhook and automation workflowssb. Collaborate closely with backend and platform engineers to ensure:AccuracyVersion alignmentRelease-based updatesc. Support developers integrating Instanodes into their applications and systems.4. Onboarding & Self-Serve Enablementa. Build documentation that enables customers to onboard independently.b. Reduce dependency on solution engineers and support teams.c. Develop:Quick-start guidesOnboarding checklistsFAQsTroubleshooting documentationd. Improve time-to-first-success for new users.5. Enterprise & Pre-Sales Enablement Contenta. Create technical product materials supporting:Enterprise salesSolution engineeringDemos and Proof-of-Concepts (PoCs)b. Contribute to:Architecture explainersPlatform capability documentationTechnical responses for RFPs and proposals6. Release & Change Documentationa. Work with product managers and engineering teams to publish:Release notesFeature documentationMigration and upgrade guidesBackward compatibility notesb. Ensure documentation updates are aligned with every product release.7. Documentation System & Knowledge Basea. Maintain documentation structure, navigation, and usability.b. Manage:VersioningContent ownershipTaxonomy and hierarchyc. Ensure documentation is usable by:CustomersInternal teamsPartners and integrators8. Cross-Functional Collaborationa. You will work closely with:Backend engineersDevOps / SRE teamsBlockchain engineersProduct managersSolution engineers and pre-sales teamsThe role requires actively understanding features from engineers and translating them into clear documentation for users and customers.

Experience creating: Technical and product documentationProcedural documentationReference documentationArchitecture explanations Good understanding of:Cloud infrastructure conceptsLinux/server environmentsNetworking and security fundamentalsContainers and deployment pipelinesAPIs and system integrations Working knowledge (or strong learning ability) in:Blockchain nodesValidator infrastructureRPC endpointsNetwork participation models