Product Specialist - Mg Spinel Bricks

Responsibilities:

• Provide technical support on Magnesia spinel brick performance in various applications such as Cement kiln.

• Work closely with customers, sales, and application teams to optimize refractory selection and installation practices.

• Support in product trials, troubleshooting, failure analysis, and post-mortem evaluation at customer sites.

• Collaborate with NPD and manufacturing for product development, formulation improvements, and product positioning.

• Maintain and update product documentation including Product Data Sheets (PDS), application guidelines, and comparison charts.

• Conduct competitor benchmarking and support product portfolio rationalization.

• Deliver technical training for internal teams and customers on Magnesia spinel product line and usage best practices.

• Contribute to strategic discussions on material cost control, sourcing alternatives, and product performance KPIs.

• Support pricing, proposal preparation, and commercial discussions from a technical perspective

Requirements:

Essential:

• B.Tech - Chemical/ Ceramic

• Knowledge of manufacturing processes of cement industry, refractory products and application of products.

• Hands-on experience in technical support, customer trials

Preferred:

Interpersonal Skills:

• Ability to work with teams and lead decision-making processes in a team environment.

• Excellent interpersonal communication and listening ability.

Management Skills:

• Strong analytical skills.

• Excellent planning and organizational skills.

• A strong ability to be adaptable and flexible.

• Effective negotiation skills.

• Effective communication Skills.

• Highly motivated / self driven, results oriented.

• Capable of handling multiple priorities.

• Able to generate multiple solutions to problems in order to troubleshoot them effectively.

• Able to collaborate with external and internal customers and stakeholders.

Other Skills:

• Ability to interpret basic financial data.

• Proficient in MS-Office/GSuites.

• Seniority: Mid Level
• Languages: English