Executive - Personnel

PF & ESI Helpdesk Executive will be responsible for handling employee queries, maintaining accurate records, coordinating with statutory authorities, and ensuring timely resolution of Provident Fund (PF) and Employees' State Insurance (ESI) related matters. The role involves close coordination with internal teams, employees, and external departments to ensure compliance and smooth operation of statutory processes.

·       Manage and respond to employee queries related to PF and ESI through mail, ticketing system, or calls.

·       Assist in UAN generation, member transfer, and withdrawal/settlement processes.

·       Support in updating employee details, KYC, and Aadhaar linking on the EPFO and ESIC portals.

·       Track and follow up on pending claims, rejections, and clarifications with the PF/ESI departments.

·       Coordinate with the field team for submission of forms, joint declarations, and other physical documents.

·       Maintain trackers and MIS reports for client and internal review.

·       Liaise with clients to obtain missing information and resolve escalated cases.

·       Ensure compliance with statutory timelines and company processes.

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Requirements

• 1–3 years of experience in PF & ESI operations/helpdesk or HR statutory compliance.
• Sound knowledge of EPFO and ESIC processes and portals.
• Good communication and coordination skills.
• Proficiency in MS Excel and tracker management.
• Strong attention to detail and follow up ability.
• Ability to handle employee and client queries professionally.
• Understanding of payroll and statutory deductions.
• Ability to prioritize tasks and meet deadlines.
• Team player with a proactive and service-oriented approach

Benefits

• On-the-job Training in PF & ESI statutory processes
• Exposure to client interaction and compliance coordination
• Career growth opportunities within HR Operations / Statutory Compliance
• Friendly and supportive work environment