Executive - Personnel

We are seeking a highly motivated coordinating individual to join the Onboarding and Implementation Team. This role is responsible for executing customer onboarding who have availed compliance related services, end‑to‑end implementation activities, and ensuring successful delivery of projects to the dedicated support teams. The ideal candidate is detail‑oriented, process‑driven, and proactive, with strong ownership of deliverables.

A must-have skill for this role has excellent communication skills, strong documentation capabilities, and quick responsiveness to stakeholders (internal and external).

Requirements

1.       Key Responsibilities

A.    Implementation & Delivery - Initiate communication on a daily to weekly basis with client to begin service and gather all the necessary information.

B.     Translate business requirements into clear, actionable specifications and document every process

C.     Coordinate activities between client and processing teams within the company to complete the activity.

D.    Own delivery timelines and ensure milestones are achieved without delay and escalations

E.     Stakeholder Management - Communicate clearly and effectively with clients, cross-functional teams, field executives and other internal stakeholders

F.      Maintain high responsiveness across email, chat, and project channels.

2.      Minimum Qualifications

A.    2

• 5 years of experience in client handling, implementation, onboarding, consulting, account management, or related fields.

B.     Strong written and verbal communication skills (non‑negotiable).

C.     Ability to document processes and client requirements with clarity and structure.

D.    Proven quick responsiveness and ability to manage multiple parallel tasks.

E.     Comfort working cross-functionally with finance, processing teams, field executives, and product teams.

F.      Ability to understand technical concepts and translate them for non-technical stakeholders

G.    Experience with project management tools such as Excel and Word.

3.      Soft Skills & Work Style Expectations

A.    Excellent communication skills (written and verbal).

B.     High-quality documentation skills: The ability to create structured, clear, reusable documentation.

C.     Quick responsiveness: The ability to manage stakeholder expectations and respond within expected SLAs.

D.    Strong ownership and accountability.

E.     Analytical and structured problem-solving mindset

F.      Positive attitude, flexibility, and willingness to learn quickly.