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Assistant Manager - Information Technology
Apraava Energy
Uran
Full-Time
0-3 Years experience
Description
- PRINCIPAL ACCOUNTABILITIES
| Accountabilities | Major Activities |
| * Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10) with help of vendor partner * Service Level Agreements (SLAs) for support issues. * Perform incident analysis, troubleshooting, root cause analysis (RCA), and permanent issue resolution. * Manage service requests, incidents, problems, and change requests through ITSM tools. * Support Month-end, Quarter-end, and Year-end financial closing activities. * Coordinate production deployments and post-production verification. * Ensure minimal business disruption during planned and unplanned outages * Act as the primary IT contact for Oracle EBS users. * Understand business requirements and provide timely functional and technical support. * Troubleshoot user issues and resolve application problems within SLA timelines. * Conduct regular follow-ups with business users until complete resolution. * Maintain high user satisfaction through proactive communication. * Provide application guidance, knowledge sharing, and end-user training. * Support onboarding of new users and business process adoption. * Have knowledge on PL sequel data queries, query to identify technical issues. * Prepare functional test scenarios and perform unit testing. * Support testing for + System Integration Testing (SIT) + User Acceptance Testing (UAT) + Regression Testing * Coordinate defect resolution with business users and implementation partners. * Validate fixes before production deployment. * Create, modify, disable, and reactivate Oracle user access. * Create and maintain responsibilities, menus, request groups, profile options, and role assignments. * Assign and revoke responsibilities based on approved access requests. * Ensure Segregation of Duties (SoD) compliance and least-privilege access. * Support employee onboarding, transfers, and separation activities. * Perform periodic user access reviews. * Remove inactive or unauthorized access. * Maintain complete documentation and approvals for all access * Support Internal Audit& External Audit * Provide user access reports, responsibility matrices, security reports, audit evidence, and system logs. * Manage vendor tickets and service requests. * Identify opportunities to automate manual business processes. * Drive digital transformation initiatives using Oracle technologies, AI-enabled solutions, and workflow automation. * Prepare and maintain documents for + Functional Specifications + Technical Design Documents + SOPs + User Manuals * Maintain issue logs, RCA documents, and support documentation. * Conduct knowledge transfer sessions for support teams and business users. * Assist in in other Non-ERP application implementation and rollout. * Manage employee travel expense management system. * Manage Automation projects in assist in productionize. |
- SKILLS AND KNOWLEDGE
Educational Qualifications
| * B.E./B.Tech., MCA, M.Sc. (IT), or equivalent qualification. * General Ledger (GL) * Accounts Payable * Purchasing (PO) * Inventory (INV) * Oracle EBS Functional/Technical Certification * Support experience in Oracle travel and expense management system * Python and Oracle Apex experience is preferred. * Automation of business processes through various tools will be an added advantage. |
Functional /Technical Skills
| Experience in one or more Oracle EBS modules: |
Experience:
| 2-5 years of relevant experience |
About Apraava Energy
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