Analyst - Global Customer Request Team LS-I

Ashland India Private Ltd

Position: Analyst - Global Regulatory Request Team LS-I

Job Description

Are you detail-oriented, customer-focused, and passionate about regulatory compliance? Do you enjoy solving complex customer inquiries and collaborating with global teams to deliver timely and accurate responses? Are you driven by continuous learning and effective communication in a fast-paced environment?

If you thrive on managing customer requests, navigating regulatory requirements, and working across regions to support business needs, we would like to meet you.

The Analyst - Global Regulatory Request Team LS-I :  is responsible for:

• Coordinate customer requests related to product regulatory inquiries.
• Complete customer questionnaires and coordinate responses with regional and global Product Regulatory and Quality team members.
• Work closely with internal and external customers to communicate the status of requests and ensure timely resolution.
• Serve as the first point of contact for customer questionnaires and provide accurate and appropriate responses.
• Take ownership of assigned requests, proactively following up on each case to ensure completion in a timely and high-quality manner.
• Develop an understanding of customer regulatory requirements in both industrial and consumer product environments.
• Maintain accurate records of customer requests and support continuous process improvement initiatives.
• Collaborate with cross-functional teams to ensure regulatory information is current, consistent, and compliant with customer requirements.
• Support global business objectives by delivering excellent customer service and regulatory guidance.

Education / Experience

• Bachelor's Degree or equivalent in Chemistry, Physical Chemistry, Analytical Chemistry, or a related technical discipline.
• Minimum 2 years of experience in Product Regulatory functions within the chemical industry.
• Experience with pharmaceutical-grade products and knowledge of solvent-based chemistry is preferred.
• Proficient in speaking, reading, and writing English. Additional Asian or European language skills are an advantage.
• Ability to work with global teams and support activities across European and U.S. business hours as required.

Key Interactions:

• Internal: Internal stakeholders, Ashland Teams
• External: Customers, suppliers, vendors

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.
 
At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.
 
Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.
 
Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE:  We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.