Branch Operations and Service Manager Swadesh Banking

Group Company: AU Small Finance Bank Limited Designation: Branch Operations and Service Manager Swadesh Banking Office Location: Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches. Primary Responsibilities: - Oversee branch operations - Ensure high service standards - Manage customer relationships - Ensure compliance with banking norms Additional Responsibilities: - Support branch acquisition targets - Coordinate with product and operations teams - Maintain MIS and reports Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Minimum 55% Institution tier: Tier 1 / Tier 2 Required Certification/s: NA Required Training/s: Branch Operations, Customer Service Required work experience Industry: Banking, Financial Services Role: Branch Operations, Customer Service Years of experience: 4 to 8 Key Performance Indicators: - Service quality score - Compliance adherence - Customer satisfaction - Operational efficiency Required Competencies: - Customer Orientation - Operational Excellence - Communication - Problem-solving Required Knowledge: - Branch operations - Banking products - KYC norms Required Skills: - Interpersonal skills - MS Office - CRM usage Required abilities Physical: NA Other: Leadership, Decision-making Work Environment Details: Branch-based, customer-facing Specific requirements Travel: Minimal (local marketing) Vehicle: Two-Wheeler Vehicle Work Permit: Must be authorized to work in India Other details Pay Rate: Fixed + Incentives Contract Types: Full-time, Permanent Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal policies Union Affiliation:

• Seniority: Senior Level
• Education: Bachelor's degree required
• Languages: English