Branch Relationship Manager Swadesh Banking

Group Company: AU Small Finance Bank Limited Designation: Branch Relationship Manager Swadesh Banking Office Location: Position description: Responsible for managing and deepening relationships with customers at the branch, driving sales of banking products, and ensuring superior customer service and compliance. Primary Responsibilities: - Manage and grow a portfolio of customers - Cross-sell banking products (liabilities, assets, insurance) - Ensure high customer satisfaction and retention - Conduct regular client meetings and reviews - Ensure compliance with KYC and banking norms Additional Responsibilities: - Support branch acquisition targets - Coordinate with product and operations teams - Maintain MIS and customer records Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Minimum 55% Institution tier: Tier 1 / Tier 2 Required Certification/s: NISM / IRDA (preferred) Required Training/s: Relationship Management, Core Banking Required work experience Industry: Banking, Financial Services Role: Relationship Management, Sales Years of experience: 3 to 7 Key Performance Indicators: - Portfolio growth - Cross-sell ratio - Customer satisfaction score - Compliance adherence - Revenue per customer Required Competencies: - Customer Orientation - Sales Drive - Communication - Relationship Building - Problem Solving Required Knowledge: - Banking products - KYC & compliance - Financial planning - CRM tools Required Skills: - Interpersonal skills - Presentation - MS Office - Analytical thinking Required abilities Physical: NA Other: High integrity, Adaptability Work Environment Details: Branch-based, customer-facing Specific requirements Travel: Yes – local client visits Vehicle: Two-Wheeler Vehicle Work Permit: Must be authorized to work in India Other details Pay Rate: Fixed + Incentives Contract Types: Full-time, Permanent Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal policies Union Affiliation:

• Seniority: Senior Level
• Education: Bachelor's degree required
• Languages: English