Customer Service Officer

Group Company: AU Small Finance Bank Limited Designation: Customer Service Officer Office Location: Near Curzon Gate Bardhaman , Prince Anwar Shah Road Kolkata , SF Road Darjeeling , Salt Lake Sector 3 Kolkata , Sevoke Road Darjeeling Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch. Primary Responsibilities: - Handle walk-in customers - Resolve queries and complaints - Assist in account opening and transactions - Ensure compliance with KYC norms Additional Responsibilities: - Support branch operations - Participate in local marketing activities Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Minimum 50% Institution tier: Tier 2 / Tier 3 Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems Required work experience Industry: Banking, Financial Services Role: Customer Service, Teller Years of experience: 1 to 3 Key Performance Indicators: - Customer satisfaction score - Query resolution time - Compliance adherence Required Competencies: - Customer Orientation - Communication Skills - Problem-solving - Attention to Detail Required Knowledge: - Banking products - KYC norms - Branch operations Required Skills: - Interpersonal skills - MS Office - CRM usage Required abilities Physical: NA Other: Patience, Empathy Work Environment Details: Branch-based, customer-facing Specific requirements Travel: Minimal (local marketing) Vehicle: Two-Wheeler Vehicle Work Permit: Must be authorized to work in India Other details Pay Rate: Fixed + Incentives Contract Types: Full-time, Permanent Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal policies Union Affiliation:

• Experience: 1+ year
• Seniority: Mid Level
• Education: Bachelor's degree required
• Languages: English